Frequently Asked Questions

 

Where are you located?
For addresses and a map view for both locations please see the Contact page.

How early before a flight should I check in?
We ask that all passengers please arrive for check-in 20-30 minutes prior to scheduled departure time.

What is my luggage allowance?
Each passenger with a seat has an allowance of 25 lbs guaranteed on the same flight. Baggage over 50 lbs will be charged @$0.50 a pound, anything over 50 lbs will travel as space is available. If you are planning to travel heavy you are welcome to drop items off at our office and we will do our best to ship it ahead of you as space permits.

Why do you ask for my body weight?
Our safety of passengers is our number one priority. Following the Transport Canada Regulations we require passenger body weights whenever possible in the best interest of our customers. Having accurate body weights also allows us to prevent over and under filled flights, keeping our flights on-time and safe.

Where can I park?
When flying out of Sechelt we offer parking at a first come first serve basis at no charge.
When flying out of Nanaimo there are a variety of lots that can be found here.

Where can I rent a car?
Car rentals in Nanaimo can be arranged with Budget by calling 250-760-7368. Be sure to tell them you are flying with us for a discounted rate.
Sechelt car rentals can be arranged through Prime Rentals by calling 604-885-6422.

Can I send cargo or envelopes?
Yes you can, please refer to our Parcels tab for complete pricing and information.